FAQS


 

HOW DOES SIZING RUN?

WE CARRY DIFFERENT BRANDS SO SOMETIMES SIZE CAN VARY. PLEASE SEE EACH INDIVIDUAL STYLE FOR SPECIFIC SIZING DETAILS AND MEASUREMENTS.

HOW DOES YOUR MEASUREMENT CHART WORK?

EACH ITEM IS MEASURED IN INCHES WHILE LAYING FLAT FROM SEAM TO SEAM FOR CHEST, WAIST AND HIPS. LENGTH IS MEASURED FROM NECK TO HEM. SLEEVES ARE MEASURED FROM NECK TO ARM CUFF.

DO I NEED TO CREATE AN ACCOUNT TO SHOP CHEWS?

YOU DO NOT NEED TO, HOWEVER, YOU WILL HAVE MORE ACCESSIBILITY IF YOU DO. YOU CAN VIEW ORDER HISTORY, TRACK YOUR PURCHASE, AND BUY EASIER NEXT TIME AS YOUR INFORMATION WILL ALREADY BE RECORDED.

DO YOU OFFER FREE SHIPPING?

YES! ANY ORDER OVER $100 WITHIN CANADA OR OVER $150 WITHIN THE USA AUTOMATICALLY RECEIVES FREE SHIPPING. OTHERWISE, STANDARD SHIPPING RATES APPLY.

WHEN WILL MY ORDER SHIP?

WE PROCESS AND SHIP ORDERS WITHIN 48 HOURS, MONDAY - FRIDAY (EXCLUDING HOLIDAYS). YOU WILL RECEIVE A CONFIRMATION EMAIL AFTER YOU PLACE YOUR ORDER AND ALSO A CONFIRMATION EMAIL AFTER YOUR ORDER IS SHIPPED.

CAN I TRACK MY ORDER?

YES, ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE AN EMAIL WITH THE TRACKING INFORMATION.

WHEN WILL MY ORDER ARRIVE?

ALL OUR ORDERS ARE SHIPPED THROUGH CANADA POST AND THE TRAVEL TIME OF EACH PACKAGE WILL VARY DEPENDING ON THE DESTINATION. YOU WILL RECEIVE TRACKING INFORMATION ONCE YOUR ORDER HAS SHIPPED. CUSTOMS FEES MAY ALSO APPLY AND ARE THE RESPONSIBILITY OF THE PURCHASER.

WHEN WILL YOU POST NEW ARRIVALS?

THE BEST WAY TO BE INFORMED ABOUT NEW ARRIVALS AND RESTOCKS IS TO FOLLOW US ON OUR SOCIAL MEDIA. YOU CAN FOLLOW OUR INSTAGRAM HERE.

WHAT PAYMENT METHODS ARE ACCEPTED?

WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS AND PAYPAL.

WHAT CURRENCY ARE YOUR PRICES IN?

ALL PRICES ARE AUTOMATICALLY SHOWN IN CANADIAN DOLLARS. TO SEE A DIFFERENT CURRENCY SCROLL TO THE BOTTOM OF ANY PAGE AND SELECT THE CURRENCY CONVERTER DROP DOWN MENU.